Standard Returns (Unused Stock)
If you are not satisfied with a general item purchased from us and it is still unused, undamaged, and returned within [e.g., 14 days] of the delivery date, we will process a refund for the cost of the item. The items must be returned in their original packaging.
Custom or Estate Pieces
Due to the unique, bespoke nature of our jewellery and estate pieces, all sales relating to custom commissions (made-to-measure) and authenticated estate finds are considered final. We encourage clients to review product details and provide detailed enquiries before committing to a purchase to ensure complete satisfaction.
Warranties and Authenticity
We stand by the quality and provenance of our work.
Product Warranty: All major pieces come with an accompanying warranty (details available upon request) covering manufacturing defects for a specified period.
Authentication Guarantee: We guarantee the authenticity of all items sold as estate jewellery, ensuring proper documentation is provided with your purchase.
Time Restrictions on Vouchers & Issues
Please note the following specific timeframes regarding our credits and entitlements:
Gift Vouches: Gift vouchers and store credit must be utilised within 12 months of the issue date.
Warranty Claims/Repairs: For repairs or issues related to authenticity claims, please submit your claim within 6 months of the original issue date.
Shipping Damages & Lost Items
If an item is damaged during shipping, you must notify us and provide photographic evidence within 7 days of receiving the package. We will then arrange for a return inspection and resolution process. If the shipment is deemed lost by the carrier, we will work with you to trace or resend the items (at the client’s expense if insurance was not purchased).
If you have any questions about this policy, please do not hesitate to contact us at info@alexanderjewellery.uk or call us at 01243 941590