Answers to the most commonly asked questions. If your query isn’t covered here or you would like to get in touch please call us on (01243) 941590 send an email to info@alexanderjewellery.uk or fill out our contact form.

Covid 19 Update- April 2021

We are open again and look forward to welcoming customers old and new. Covid restrictions are in place within store for everyone’s safety- masks must be worn on entry.

Corona Virus in mind, are you still open for business?

Our Online shop is open and we are ready to ship your order. We reopened our doors on April 12th following government guidelines. Please refer to our opening hours, on the contact page.

What are the delivery charges for orders from the Online Shop?

All orders are shipped out via Royal Mail free of charge.

How long will delivery take?

Delivery takes from 2 to 5 working days.

How secure is shopping in the Online Shop? Is my data protected?

Yes. We take every precaution to ensure that your data is protected.

What exactly happens after ordering?

Your order is picked, packed and dispatched. You will be kept up to date by email

Which Birthstone do I need?

Click Here to find which Birthstone is right for you.

I don't know the finger size?

Click Here for ring size help and information.